Privacy Policy

1. Introduction and Scope

TrueNext Global ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website truenextglobal.com, apply for a job, or engage with our business process outsourcing services across Healthcare, Technology, Marketing, and Executive Support.

By accessing our site and utilizing our services, you consent to the data practices described in this policy. We ensure that our data processing activities comply with global standards, including the GDPR, CCPA, and applicable local data protection laws.

2. Data Collection Practices

3. GDPR Compliance (EU Residents)

If you are a resident of the European Economic Area (EEA), we process your data under the following lawful bases: consent, performance of a contract, and legitimate interests.

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure (Right to be Forgotten): Request deletion of your data under certain conditions.
• Right to Data Portability: Request transfer of your data to another organization.

To exercise these rights, please contact our Data Protection Officer at privacy@truenextglobal.com.

4. CCPA Disclosure (California Residents)

The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. TrueNext Global does not sell your personal information.

• Right to Know: You may request details about the categories and specific pieces of personal data we have collected about you over the past 12 months.
• Right to Delete: You may request the deletion of your personal data, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

5. International Data Processing

TrueNext Global operates globally. Information collected from you may be stored and processed in the United States, the Philippines, or any other country in which we or our service providers maintain facilities. By utilizing our services, you consent to the transfer of information to countries outside of your country of residence, adhering to standard contractual clauses and recognized data transfer mechanisms.

6. Data Retention Policy

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Client service data is retained for the duration of the contract and securely destroyed or anonymized upon termination. Applicant data is retained for up to 2 years to consider for future opportunities unless deletion is requested.

7. Third-Party Integrations & Cookies

We use third-party services like Google Analytics, Meta Pixel, and LinkedIn Insight Tag for marketing and site optimization. These tools may use cookies to track user interactions.

You can manage your cookie preferences through your browser settings or opt out of specific tracking. Please refer to our Cookie Policy for detailed opt-out instructions.

8. Data Breach Notification Procedures

In the unlikely event of a data breach compromising your personal information, TrueNext Global will notify affected individuals and relevant authorities within 72 hours of becoming aware of the incident, in compliance with GDPR and applicable state breach notification laws.